Return Policy
What is your return/refund policy?
Our return policy allows customers to return items within 5 days of purchase for a full refund or exchange.

Plug Type Compatibility
Are the electrical products sold on your website equipped with 3-pin plugs?
Yes, all electrical products listed on our website come with 3-pin plugs suitable for UAE. We ensure compatibility with local electrical standards for your convenience. If there is any 2-pin plug product we send a separate shoe as value addition.

Accepted Payment Methods
What payment methods do you accept?
We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and more. You can select your preferred payment option during the checkout process.

Customer Service Contact
How can I get in touch with your customer service team?
You can easily reach our dedicated customer service team by emailing us at e-commerce@jinoutrading.com, or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours during business days.

Order Status Inquiry
I haven't received my order yet, what should I do?
If you haven't received your order within the estimated delivery time, please first check your order status by logging into your account on our website. If you still have concerns, feel free to contact our customer service team with your order details, and we'll promptly investigate the issue for you.

Company Location
Where is your company based?
Our company is headquartered in Al Qouz Dubai, United Arab Emirates. While we primarily operate online through our online platforms, we maintain our physical presence at this location for administrative and operational purposes.